How to AirBnb:
How to Become an AirBnb Superhost in 14 Days
So you probably want to know how to become a Superhost in a really short period of time, specifically 14 days. Of course you do, you clicked on the title. It is hard but it is possible. I mean, WE did it and we are no geniuses, at least not to my knowledge. 😅 Though we might have just been lucky.
So here is how this guide works: I will be citing the rules from the AirBnb help page and commenting on them below. Here we go!
Completed at least 10 trips OR completed 3 reservations that total at least 100 nights
So, as you can see we can’t complete 100 nights in 14 days according to my math…right? So we need 10 trips in 14 days. You could hope for 10 guests staying for 1 night each but that’s not realistic. The average guest, according to my experiences, stays between 1 and 3 days. So if you take the average of 2 days, you will have 7 trips in 14 days. That’s not enough. So the first “must have” to make it in 14 days is having multiple listings. With a minimum of 2 listings you will have about 14 trips in 14 days, assuming you don’t get lucky/unlucky and somebody books for a whole week. In our case, we had one apartment in Vienna (Austria) with 3 rooms listed. Tourists in Vienna are usually travelling through Europe and they only stay up to 3 nights. So this may vary depending on your location.
Maintained a 90% response rate or higher
Maintained a 1% percent cancellation rate (1 cancellation per 100 reservations) or lower, with exceptions made for those that fall under our Extenuating Circumstances policy
These two requirements are pretty straight forward. Answer each and every message and don’t cancel any bookings within these 14 days. If there is any kind of emergency, call the support hotline! They will do their best to sort it out for you without risking your Superhost status.
Maintained a 4.8 overall rating (this rating looks at the past 365 days of reviews, based on the date the guest left a review, not the date the guest checked out)
This one is the most difficult requirement. First, you need to get everyone to leave a review and second, you need mostly 5 star reviews. Assuming you have 10 reviews from 10 trips, you will need a total of 48 stars. This means you should have at least eight 5-star reviews and either two 4-stars or one 3-star and one 5-star. Right?
I advise every host to do a test-sleepover before the first guest arrives. You might be surprised at all the little things you might have forgotten. Whether something is missing, like for example light bulbs for the nightstand lamp, or something is out of place, like the bathroom lock being on the wrong side of the door (😆 this happened to us).
Make sure every guest feels welcome and comfortable. Send them instructions on how to get to your apartment, instructions on how to check in, instructions on how to check out, instructions on how to get to the next metro station, to the city or to the next restaurant, instructions on how to use the shower and the toilet, instructions on how to set up the WiFi or any other technical device you have there…the washer maybe. Do step-for-step guides with lots of pictures. We were baffled by people calling us while standing in front of the building (which has a huge house number on it, you just can’t miss it) and asking us where the apartment building was. Also make sure that everything in your guide is exactly how it’s written on the signs. We’ve had a lot of guests who couldn’t find the right button to ring on the intercom, because we wrote “ring at number 8!” but on the intercom it said “Top 8”.
Don’t ever respond in a worked up tone, whether on phone, in person or via chat, even though you probably are. Just breathe and put up a smile. Sugar coat every sentence! Be accommodating, meaning that even though the guest made a mistake, like booking the wrong room or breaking a plate, try to help them out and don’t charge extra for those small things. Also, when YOU make a mistake, admit it to your guest right away, apologize and explain the situation, the guests usually understand and you don’t want them to find out on their own, it will ruin your reputation with the guest. Try to solve the problem together or make sure that the problem gets fixed asap. If it can’t be fixed in time, give out generous refunds.
Make personal contact with your guests, if possible! My friend, who also runs an AirBnb, recently told me that when he goes out for a smoke, he walks up to his guests, who are also smoking outside, and does some small talk. That way people feel bad to give a bad review, as they now know the host personally. Please note that this only works if you are at least a bit charismatic, otherwise this might be counterproductive. In that case you should stay as far away as possible from the guests. 😅
Always have backup! So when something breaks or gets dirty or stolen you will sometimes need a quick fix before the next guest checks in on the same day or even within the hour. You need backup bed sheets, towels, toilet paper (people tend to steal it at check-out for some reason), chairs, lamps, light bulbs, backup for yourself if you get sick, and so on. We even had a backup can of wall paint, because your walls WILL get smeared, guaranteed.
Lastly, you need to get the guests to review you on time, otherwise all the hustle was nothing. Write them a message after they have checked out, saying that you hope they had a wonderful time and you would be happy to get a great review from them. Soon after, you can review the guests yourself, which has the effect that AirBnb sends them a message stating that the host has reviewed them. The guest must then leave a review in order to see what the host has written about their stay. It makes people curious, hopefully resulting in a hasty 5-star review.
You don’t need to apply to become a Superhost. If you meet the program requirements on the quarterly assessment date, you’ll qualify for Superhost status. Quarterly assessments begin on January 1st, April 1st, July 1st, and October 1st, every year.
The most important requirement to become a Superhost in 14 days is timing. The best times to start are March, June, September and December. Of course right before the quarterly assessment. I would recommend not waiting until 14 days before to publish your listing, as it could take some time until people book your apartment — but it makes for a great challenge doesn’t it?
And now you are a Superhost! You are welcome!